Privacy Policy

Introduction

Sway Functions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("Sway Functions" or "the App") and our website at swaycommerce.app.

This policy applies to both merchants who install our app on their Shopify stores and customers who interact with stores using our app.

Information We Collect

From Merchants

When you install and use our Shopify app, we collect:

• Store Information: Store name, domain, contact information, and Shopify store ID
• Function Configurations: Settings and rules you create for discounts, payment customizations, shipping rules, and validation workflows
• Usage Data: How you interact with our app, feature usage, and performance metrics
• Technical Data: IP address, browser type, device information, and access logs

From Customers

Our app may process customer data to execute the functions you configure:

• Cart Information: Products, quantities, and pricing for discount and validation functions
• Shipping Data: Addresses and shipping preferences for delivery customizations
• Payment Information: Payment method preferences for payment customizations (we do not store payment card details)
• Order Data: Order details necessary for function execution

How We Use Information

We use the collected information to:

• Provide and operate the Sway Functions app
• Execute the discount, payment, shipping, and validation functions you configure
• Process billing and subscription management
• Provide customer support and technical assistance
• Improve our app's functionality and performance
• Send important updates about our service
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• With Shopify: As required by the Shopify Partner Program Agreement
• Service Providers: Third-party services that help us operate our app (hosting, analytics, support)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit permission

Data Retention

We retain information for as long as necessary to provide our services and comply with legal obligations:

• Function Configurations: Retained while your store uses our app
• Customer Data: Processed in real-time and not permanently stored unless required for function execution
• Usage Analytics: Aggregated data retained for service improvement
• Account Information: Deleted within 30 days of app uninstallation

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Employee security training and access limitations

Your Rights and Choices

Depending on your location, you may have rights including:

• Access: Request information about the data we have about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of data processing

To exercise these rights, contact us at hello@swaycommerce.app.

GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Contract Performance: To provide the services you've requested
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws
• Consent: Where you have provided explicit consent

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, disclose, and sell. We do not sell personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@swaycommerce.app
• Website: swaycommerce.app
• Address: 35 Buckingham Street

Shopify-Specific Information

As a Shopify app, we comply with Shopify's Partner Program Agreement and API Terms of Service. We handle mandatory GDPR webhooks for customer data requests and deletions as required by Shopify.